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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or cancellation, for any reason and without justification, in line with EU consumer protection rules.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@glowbaltic.com. Once your return is approved, we'll provide return shipping instructions. Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.

If your return is accepted, we'll send you shipping instructions along with the label or method to use. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@glowbaltic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, such as custom or personalized orders. We also do not accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. It can take additional time for your bank or card provider to post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@glowbaltic.com.